Supervisor, Mall Operations

• Daily supervise shopping mall operation activities which include tenant’s operation (opening & close store)
• Ensure all policies, procedures and methodologies are adhered
• Provide support and work closely with other team members such as Marketing & Leasing, Fit-out , Facilities Management, Finance
• Monthly meetings and regular visit tenants to determine ongoing needs and expectations.
• Manage tenant relationships when conflict occurs and/or when tenants’ expectations are not met and escalate the unresolved issues to immediate supervisor
• Seek customer and tenant feedback on the Mall’s performance and use feedback to improve mall performance.
• Carry out inspection on mall facilities, and provide immediate recommendation and action for quality service improvement
• Carry out inspection on cleaning, security, parking and others and take necessary action for services improvement
• Recognizing the need for maintenance / repairs (liaising with facilities management) to ensure repairs are conducted quickly and efficiently.
• Carry out inspection and take necessary to ensure the security and safety are offered to customers (Tenants & Shoppers)
• Prepare daily incidents report and other highlighted issues during the day (24 hours).
• Prepare weekly and monthly report on operation activities and issues
• Assist and handle all request from tenants and escalate to other concern parties if necessary
• Other Assigned tasks

• Bachelor degree in management, Business administration, Tourism, Marketing
• At least 2-year experience in a supervisory position
• Experience managing people and if possible
• Proficient in MS-office
• Experience in shopping mall retail is an advantage
• knowledge related to workforce scheduling
• experience in managing people and working as part of a cleaning crew.
• Vigilant and pro-active
• Honest, and with high level of integrity
• Strong verbal and written communication skills
• Be self-motivated and performance focused
• Competent in report writing and Presentation skills
• A team player with the ability to work independently and unsupervised
• Ability to work under pressure and flexible working hour
• Energetic and willing to learn 
• Initiative and takes pride in his / her work
• Committed, self-motivated and dependable

Interested candidates may submit your CVs together with cover letter and current photo (size 4x6) to:

Email: [email protected],

Tel: 070 700 170

Website: http://www.oxley.com.kh

Address: The Bridge SoHo Tower #40-01, Village 14, National Assembly Street, Tonle Bassac Commune, Chamkarmorn District, Phnom Penh, Kingdom of Cambodia

If you have the drive and are passionate about your work, this may be the right job for you. We offer competitive remuneration to the right candidates and upon completion of the local projects, employees who excel in their work stand a good chance for exciting overseas opportunities!