Job Details
Job ID: 68590
Officer, Customer Services
Oxley Worldbridge (Cambodia) Co.,Ltd
Posting Date:
17 Jun 2020
Closing Date:
17 Jul 2020
# of hiring:
2
Salary range:
Negotiation
Job Type:
Full-Time,
Seniority Level:
First-Level Management,
Job location:
Phnom Penh,
Ad Type:
Free Package
KEY RESPONSIBILITIES
- Provide information and assistance to visitors to the mall
- Seek information and support marketing in its promotions & activity programs.
- Report incidents through Incident Log.
- Maintain relationship with all Center Management teams.
- Resolve issues with Retailers. Escalate unresolved issues to Shopping Mall Manager
- Participate in Department meetings
- Communicate and monitor compliance to internal processes
- Align Concierge Services activities with initiatives directed by Marketing. Escalate unresolved issues to Operation Supervisor
- Work with Center Management teams to understand Center requirements
- Work with Operation Supervisor/Assistant Manager, Operation to resolve conflict between tenants and team members
- Work with Leasing teams to resolve issues raised by tenants
- Work with Marketing to communicate promotional programs - current and new activities.
- Provide regular update on the status of activities to the Operation Supervisor/Assistant Manager, Operation - Public feedback, complaints, suggestions.
REQUIREMENT
- Fresh Graduate or in University Study
- At least 2-year experience in a customer services/ front line service/ handle complain
- Proficient in MS-office
- Vigilant and pro-active
- Honest, and with high level of integrity
- Strong verbal and written communication skills
- Be self-motivated and performance focused
- A team player with the ability to work independently and unsupervised
- Ability to work under pressure and flexible working hour
- Energetic and willing to learn
- Committed, self-motivated and dependable
- English and Chinese
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